Designing for Diversity: The Role of Interaction Designers in Inclusive Experiences

I’m curious if interaction designers have the responsibility of being inclusive enough for everyone, which is very important and challenging. In certain circumstances, it is vital to understand your users well enough that they are valuable assets to the products and the future of the design. People differ according to their ages, cultures, races, and geography. Different products would have different user groups, and designers must target their users according to different circumstances. 

Even though color contrast is always mentioned in the Interaction world, it has become more accessible for more people. Color shouldn’t be an add-on for any design; it should be a minimal requirement for interaction design. For example, if we design a physical product or an immersive experience for children, we need to consider whether the content is suitable for kids and whether children can see the design since children’s ages vary in individual characteristics. 

Another example could be the design of a diaper-changing restroom for moms with infants or babies in a busy mall. When we are in a mall, it is more likely that the mall would spend as much space as possible with stores to sell products so that they could create more revenue. However, a good interaction design for pregnant women should be taken into consideration in a busy mall. A separate restroom for moms with infants is vital in the busy mall, while more than a station listed in the female room is needed for them. As an interaction designer, I watched a mom with an infant have trouble fixing the infant crying in the female room, which is a public space. She feels uncomfortable and awkward because the baby station is in the middle of the road; people might look at her when they pass by her. This kind of anxious emotion is the interaction designer’s responsibility to avoid this issue when they battle for better user experiences for minorities.