AI can’t replace humans

I think interaction designers have an ethical responsibility to their end-users not to use the help of AI exclusively, but to have empathy to really understand the pain points of their users and to put themselves in their shoes. Human thoughts cannot be duplicated and this encompasses people’s personalities, feelings and emotions. While there are times when many human decisions are influenced by a variety of factors and are not entirely correct, it is precisely because of these unforeseen circumstances that AI is unable to replicate the results. Let’s say I’m having a bad day and I tell both the human and the AI why. the AI may analyze the cause and solve the problem for me, but the human uses their empathy to put themselves in my shoes and envision how I feel. And it might make them remember something similar that happened to them and share their feelings and experiences with me. As a user, I find this kind of comfort more relieving.